This Shipping Policy explains processing times, shipping options, and delivery expectations for orders placed with SHUQIANG HU INC.
Ship‑From/Return Address:
SHUQIANG HU INC
15226 NORTHERN BLVD NUM 2, FLUSHING, NY 11354, USA
Phone: +15853750812 Email:[email protected]
- Order Processing Time
Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Processing time may be longer during peak seasons or for large orders. Orders placed after our daily cut‑off time are processed the next business day.
- Shipping Methods & Rates
Available shipping methods and rates are displayed at checkout and are based on destination, weight, and carrier rates. From time to time, we may offer promotions such as discounted or free shipping; any such offers will be clearly indicated on the Site or at checkout.
- Delivery Times
Estimated delivery windows are shown at checkout and begin after your order has shipped. Standard shipping within the continental U.S. typically arrives in 3–7 business days. Expedited options, when available, deliver faster. Weather events, carrier delays, and holidays may affect delivery timelines.
- Tracking
When your order ships, you’ll receive a shipment confirmation with tracking information (where available). Tracking updates may take up to 24–48 hours to display movement after carrier pick‑up.
- Shipping Areas
We currently ship to addresses within the United States (including most U.S. states and territories). Certain items may be restricted from shipping to P.O. Boxes, APO/FPO/DPO addresses, or specific locations due to carrier or product limitations.
- Split Shipments
To get items to you faster, we may ship orders in multiple packages at no additional cost. You’ll receive tracking for each shipment.
- Address Accuracy
Please verify your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If a package is returned to us as undeliverable, we will contact you to re‑ship; additional shipping fees may apply.
- Risk of Loss & Title
Title and risk of loss pass to you when we deliver the order to the carrier, except as otherwise required by law.
- Delivery Issues
If your tracking shows delivered but you cannot locate the package, please check with household members, neighbors, and your local carrier office. If still unresolved after 3 business days, contact us. Claims for damaged or missing items must be reported within 7 days of delivery with photos if possible.
- Order Changes & Cancellations
We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may be unable to make changes. You may be able to return eligible items under our Returns Policy.
- International Shipping
If we expand to international shipping, duties and taxes will be the customer’s responsibility and will be detailed at checkout. Delivery times will vary by destination.
Questions? Contact us at the phone number or mailing address above.