SHUQIANG HU INC (“we,” “us,” or “our”) operates this website (the “Site”) to sell pet products and related accessories in the categories of Toys, Bowls & Feeders, Carriers & Travel, and Cleaning & Grooming. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from the Site. By using the Site, you agree to the terms of this Privacy Policy.
Company & Contact
SHUQIANG HU INC
Return/Postal Address: 15226 NORTHERN BLVD NUM 2, FLUSHING, NY 11354, USA
Phone: +15853750812 Email:[email protected]
This policy is provided for general informational purposes and does not constitute legal advice. Depending on where you live, additional rights and disclosures may apply.
- Information We Collect
Information you provide directly. We collect information you provide when you:
Create an account, place an order, or request a return (name, billing/shipping address, phone number, order details).
Contact us for support (messages, attachments, and other details you share).
Subscribe to marketing communications (email address and preferences).
Payment information. We use third‑party payment processors to securely process payments. We do not store full credit card numbers. Our processors may collect payment method details, fraud‑prevention data, and billing information subject to their privacy policies.
Automatic data. When you visit the Site, we automatically collect certain information such as IP address, device and browser type, pages viewed, and approximate location derived from your IP address. We may use cookies, pixels, and similar technologies for functionality, analytics, and advertising.
Information from third parties. We may receive information about you from shipping carriers (delivery status), payment processors (payment confirmation/fraud signals), and marketing/analytics providers.
- How We Use Your Information
We use personal information to:
Process and fulfill orders, returns, and exchanges.
Provide customer service and respond to inquiries.
Personalize your experience and remember your preferences.
Improve the Site, our products, logistics, and operations.
Send transactional messages (order confirmations, shipping updates) and—with your consent or as permitted—marketing communications.
Detect, prevent, and investigate fraud, security incidents, and misuse.
Comply with legal obligations and enforce our Terms of Service.
- Sharing & Disclosure
We share information with:
Service providers (payment processors, hosting providers, analytics tools, marketing platforms, fulfillment/shipping carriers) who process information on our behalf and under confidentiality obligations.
Business transfers (e.g., merger, acquisition, asset sale) where personal data may be part of transferred assets.
Legal and safety authorities if required by law, subpoena, or to protect rights, safety, and property. We do not sell personal information for money. Some advertising or analytics uses may be considered a “sale” or “sharing” under certain state laws; see the “State‑specific rights” section for choices.
- Cookies & Tracking Technologies
We use cookies and similar technologies to operate the Site, analyze traffic, remember your cart, and measure marketing performance. You can manage cookies in your browser settings. Disabling cookies may affect the Site’s functionality.
- Marketing Communications
You can opt out of marketing emails by using the unsubscribe link in our messages. We may still send non‑marketing transactional emails related to your orders.
- Data Retention
We retain information for as long as necessary to provide the Site and services (e.g., tax and accounting records), resolve disputes, enforce agreements, and comply with legal obligations. Where feasible, we anonymize or aggregate data.
- Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.
- Children’s Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.
- Your Rights & Choices
If you are in the United States: Depending on your state, you may have the right to request access to, correction of, or deletion of your personal information, and to opt‑out of certain data sharing for targeted advertising. To exercise these rights, contact us using the details above. We will verify your request as required by law.
If you are in the EEA/UK: You may have rights to access, rectify, erase, restrict, or object to processing, and to data portability. Our legal bases for processing include: performance of a contract (order fulfillment), legitimate interests (Site security, improvement, fraud prevention, marketing where permitted), legal obligations (tax/accounting), and consent (where required). You may lodge a complaint with your local supervisory authority.
- International Transfers
If you access the Site from outside the United States, your information may be processed in countries (including the U.S.) that may have different data protection laws than your country. We take steps to protect your information consistent with this Policy.
- Do Not Track
The Site does not currently respond to browser “Do Not Track” signals. We adhere to the practices described in this Policy.
- Changes to This Policy
We may update this Policy from time to time. The updated version will be indicated by an updated “Effective date” and will be effective when posted.
- Contact Us
If you have questions or requests about this Privacy Policy, you can reach us at the address and phone number listed above.